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Voicemail messages are not saving

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SYMPTOMS


  • Voicemail is not being saved to the Asterisk spool directory for one or more extensions
  • Lock files are being generated in an extension's voicemail INBOX directory
  • Voicemail stops working after a couple days or randoml
  • Voicemail user cannot login to their voicemail
  • Log messags such as the following:

WARNING[3109] app.c: Failed to lock path '/var/spool/asterisk/voicemail/default/101/INBOX': File exists

ERROR[3109] app_voicemail.c: Couldn't lock directory /var/spool/asterisk/voicemail/default/101/INBOX. Voicemail will be lost

 

SOLUTION

SSH into your VPS as rootand run the following command:


/usr/bin/find /var/spool/asterisk/voicemail -name ".lock*" -mmin +1 -exec rm -f {} \;
 
This will remove the hidden lock files and allow Asterisk to process and save incoming voicemails, as well as correct issues related to voicemail user login, et.al.
 

 



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Saturday, 21st October 2017

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