LYLIX LLC - Knowledgebase - Voicemail messages are not saving

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Voicemail messages are not saving

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SYMPTOMS

Voicemail is not being saved to the Asterisk spool directory for one or more extensions
Lock files are being generated in an extension's voicemail INBOX directory
Voicemail stops working after a couple days or randoml
Voicemail user cannot login to their voicemail
Log messags such as the following:

WARNING[3109] app.c: Failed to lock path '/var/spool/asterisk/voicemail/default/101/INBOX': File exists

ERROR[3109] app_voicemail.c: Couldn't lock directory /var/spool/asterisk/voicemail/default/101/INBOX. Voicemail will be lost

SOLUTION

SSH into your VPS as rootand run the following command:

/usr/bin/find /var/spool/asterisk/voicemail -name ".lock*" -mmin +1 -exec rm -f {} \;

This will remove the hidden lock files and allow Asterisk to process and save incoming voicemails, as well as correct issues related to voicemail user login, et.al.

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Voicemail messages are not saving