LYLIX Knowledgebase

How LYLIX bills resources and what changes happen at the next reboot

LYLIX VPS plans are simple: a base price per product type, plus configurable options for CPU, RAM, and disk. Some…

Upgrading your VPS plan — how it works, what you keep, what reboots

Resource changes on a LYLIX VPS happen entirely from the customer portal — no ticket, no maintenance window, no…

What our SLA actually covers (and what counts as scheduled maintenance)

The LYLIX Service Level Agreement (SLA) lives in the legal section; this article translates the relevant pieces into…

Adding a team member or sub-contact to your account

You don't have to share your main account credentials with a colleague. The LYLIX portal supports sub-contacts with…

Ordering additional IPv4 addresses for your VPS

Need a second (or third, fourth) IPv4 address on an existing LYLIX VPS? This article covers how to order them, what…

Downloading invoices for accounting and month-end

Accounting teams need PDFs, not portal screenshots. This article shows where invoices live in the portal, how to…

Updating your credit card — the safe flow, the gotchas

Updating a credit card on file should be routine, but the flow has a couple of points where customers either pay…

Opening a ticket that gets fixed fast — what to include up front

Most support tickets resolve faster when the first message contains enough information for an engineer to start work…

Your order shows pending — provisioning timeline and when to follow up

You placed an order, paid the invoice, and the service shows Pending in your dashboard. This article explains what's…

Canceling your VPS — the official self-serve flow and what actually happens

This article covers the self-serve cancellation flow in the customer portal, what happens to your data after…

Account & Billing