Call Centers & Predictive Dialing (ViciBox® / Vicidial®)
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A freshly deployed ViciBox® VPS arrives with the install already done — openSUSE Leap base, Vicidial® stack installed, Asterisk® configured, MariaDB…
Picking a carrier and sizing your trunk is the part that determines whether predictive dialing on Vicidial® actually works for your operation, or whether…
Vicidial® agents need a phone endpoint to receive the call — "phone" here meaning a SIP endpoint, in whatever form. The agent also needs a browser at the…
Vicidial® supports four basic dialer modes per campaign. They trade off the same three variables in different ways: agent idle time, abandon rate, and…
This article is a working operator's reference for the regulatory floor your call center has to clear, the carrier expectations layered on top of that…
List hygiene is the second-most-impactful tuning lever after trunk capacity on Vicidial®. A clean list improves answer rate, reduces abandon rate, keeps…
Call recordings and CDR data are the two artifacts Vicidial® generates that always grow without bound and always become a compliance or storage problem the…
WebRTC turns the agent's browser into the SIP endpoint — no hardphone, no softphone install, no audio driver support calls. ViciBox® ships ready for…
Vicidial® has decent built-in real-time stats, but the views are HTML pages designed for individual agents/supervisors, not for "what's the state of the…
"Local presence" means the caller ID your prospect sees has the same area code as their number — a 415 area code recipient sees an inbound call from a 415…
The Vicidial® WebRTC phone lets agents work from a browser without installing a softphone — no Zoiper, no MicroSIP, no admin needing to do an endpoint…
A single-server Vicidial® / ViciBox® VPS handles roughly 50-150 concurrent agents depending on call complexity, list activity, and how aggressive…
The caller ID number you present on outbound calls — your DID — is one of the highest-impact knobs in outbound call center performance. Static DIDs get…
Vicidial® ships with dozens of built-in reports under Admin → Reports — agent performance, list penetration, hourly stats, drop rates, dispositions,…
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