Account & Billing

LYLIX VPS plans are simple: a base price per product type, plus configurable options for CPU, RAM, and disk. Some changes apply live; others wait until the…

Resource changes on a LYLIX VPS happen entirely from the customer portal — no ticket, no maintenance window, no migration to a new server. This article…

The LYLIX Service Level Agreement (SLA) lives in the legal section ; this article translates the relevant pieces into practical "what-this-means-for-you"…

You don't have to share your main account credentials with a colleague. The LYLIX portal supports sub-contacts with their own login, their own email for…

Need a second (or third, fourth) IPv4 address on an existing LYLIX VPS? This article covers how to order them, what justification we need, and what to do…

Accounting teams need PDFs, not portal screenshots. This article shows where invoices live in the portal, how to download a single PDF or a date range in…

Updating a credit card on file should be routine, but the flow has a couple of points where customers either pay twice or fail to update auto-pay. This…

Most support tickets resolve faster when the first message contains enough information for an engineer to start work immediately. This article is the…

You placed an order, paid the invoice, and the service shows Pending in your dashboard. This article explains what's happening during that window, how…

This article covers the self-serve cancellation flow in the customer portal, what happens to your data after cancellation, how to time the cancellation to…

This article covers what payment methods LYLIX accepts, the implications of each, and what to know about refundability for each method. Accepted methods…

"Which plan should I order?" is the most-asked pre-sales question. The honest answer depends on the workload — over-provisioning wastes money,…