Payment methods accepted at LYLIX

This article covers what payment methods LYLIX accepts, the implications of each, and what to know about refundability for each method.

Accepted methods

• Credit cards. Visa, MasterCard, American Express, Discover. Processed via a PCI-compliant payment processor; LYLIX does not store full card numbers — only tokenized references and the last 4 digits for identification. Auto-pay supported (charges on the invoice date).
• PayPal. For one-off payments or for customers without a card they want to use. Auto-pay possible via PayPal subscription billing.

Not accepted

• Bank transfers (ACH, wire, EFT). Not currently accepted.
• Cryptocurrency. Not currently accepted.
• Cash, money order, paper checks. Operational overhead doesn't fit our model.
• Pay-with-points / rewards programs. Not currently integrated.

Auto-pay vs manual

Both work. With auto-pay (credit card or PayPal), invoices are charged automatically on the due date — you don't have to do anything per cycle. Without auto-pay, you pay each invoice manually from the customer portal.

Auto-pay tradeoffs:

• Pro: no risk of service suspension from a forgotten invoice.
• Con: a failed charge (expired card, insufficient funds) still triggers suspension — auto-pay isn't a substitute for keeping the card valid.

Update payment method in the customer portal under Billing → Payment Methods.

Receipts and invoicing

Invoices are generated automatically when service is due, downloadable from the customer portal in PDF format. Receipts for paid invoices are sent to the account email automatically; also downloadable.

For accounting export, see the "Downloading invoices for accounting and month-end" article.

Refunds

The Terms of Service describe a 7-day refund guarantee for first-time VPS customers on the initial service order, with specific exclusions. See Terms of Service for the full refund policy, and the SLA article in this category for the separate service-credit process for outages.

Chargebacks

If you have a billing dispute, open a billing ticket FIRST. Most disputes are resolved that way without involving the card network.

Per the Terms of Service, customers agree not to chargeback service fees, and chargebacks may be sent to collections. The card-network dispute process also takes 30-90 days, during which the disputed service may be suspended.

Currency

All pricing and billing is in US dollars (USD). International customers' cards are charged in USD; their card-issuing bank handles the exchange. Some banks add a foreign-transaction fee — check with your bank if this matters to your accounting.