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A2Billing "Your new Card hasn't been inserted."

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  • Customer, Rates, DIDs are not saved in A2Billing
  • Error message stating: "XXX hasn't been inserted"



First, ensure that the Asterisk manager (AMI) username and password configured in A2billing's system settings match that of a valid username/password in Asterisk's manager configuration.  While you can use a custom manager (AMI) user, typically the default user found in /etc/asterisk/manager.conf is used.  In most IP-PBX distros, this username is 'admin' along with the password set in the 'secret' parameter (found in /etc/asterisk/manager.conf).

If the Asterisk manager (AMI) credentials are correct in A2Billing, then the MySQL database may require an upgrade to the privilege table as follows (run from the command-line):

mysql_fix_privilege_tables --password=root_password

Replace root_password with your MySQL 'root' user password.  Another possible solution is to increase the thread stack size in the MySQL daemon configuration.  Add or replace the thread_stack parameter in /etc/my.cnf to the following:


Save the above after editing /etc/my.cnf and restart MySQLd:

/etc/init.d/mysqld restart

If you are still having problems, contact support,  noting any of the above actions performed.

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