Call Centers & Predictive Dialing (ViciBox® / Vicidial®)
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A freshly deployed ViciBox® VPS arrives with the install already done — openSUSE Leap base, Vicidial® stack…
Picking a carrier and sizing your trunk is the part that determines whether predictive dialing on Vicidial® actually…
Vicidial® agents need a phone endpoint to receive the call — "phone" here meaning a SIP endpoint, in whatever…
Vicidial® supports four basic dialer modes per campaign. They trade off the same three variables in different ways:…
This article is a working operator's reference for the regulatory floor your call center has to clear, the carrier…
List hygiene is the second-most-impactful tuning lever after trunk capacity on Vicidial®. A clean list improves…
Call recordings and CDR data are the two artifacts Vicidial® generates that always grow without bound and always…
WebRTC turns the agent's browser into the SIP endpoint — no hardphone, no softphone install, no audio driver…
Vicidial® has decent built-in real-time stats, but the views are HTML pages designed for individual…
"Local presence" means the caller ID your prospect sees has the same area code as their number — a 415 area code…
The Vicidial® WebRTC phone lets agents work from a browser without installing a softphone — no Zoiper, no…
A single-server Vicidial® / ViciBox® VPS handles roughly 50-150 concurrent agents depending on call…
The caller ID number you present on outbound calls — your DID — is one of the highest-impact knobs in outbound…
Vicidial® ships with dozens of built-in reports under Admin → Reports — agent performance, list penetration,…
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