LYLIX Knowledgebase

Adding a team member or sub-contact to your account

You don't have to share your main account credentials with a colleague. The LYLIX portal supports sub-contacts with…

Canceling your VPS — the official self-serve flow and what actually happens

This article covers the self-serve cancellation flow in the customer portal, what happens to your data after…

Downloading invoices for accounting and month-end

Accounting teams need PDFs, not portal screenshots. This article shows where invoices live in the portal, how to…

How LYLIX bills resources and what changes happen at the next reboot

LYLIX VPS plans are simple: a base price per product type, plus configurable options for CPU, RAM, and disk. Some…

Opening a ticket that gets fixed fast — what to include up front

Most support tickets resolve faster when the first message contains enough information for an engineer to start…

Ordering additional IPv4 addresses for your VPS

Need a second (or third, fourth) IPv4 address on an existing LYLIX VPS? This article covers how to order them, what…

Updating your credit card — the safe flow, the gotchas

Updating a credit card on file should be routine, but the flow has a couple of points where customers either pay…

Upgrading your VPS plan — how it works, what you keep, what reboots

Resource changes on a LYLIX VPS happen entirely from the customer portal — no ticket, no maintenance window,…

What our SLA actually covers (and what counts as scheduled maintenance)

The LYLIX Service Level Agreement (SLA) lives in the legal section; this article translates the relevant pieces…

Your order shows pending — provisioning timeline and when to follow up

You placed an order, paid the invoice, and the service shows Pending in your dashboard. This article explains…

Account & Billing