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Account & Billing
Upgrading and downgrading plans, adding payment methods, account contacts and permissions, cancellation flow, invoice format, SLA claims, and what changes happen at the next reboot of a VM.
Backups & Recovery
On-demand snapshots (when to use them, how to roll back), off-host backup strategies (restic, borg, rsnapshot), rescue-mode recovery workflow, and disaster recovery patterns. Distinguishes the platform- provided snapshot tooling (fast, same-storage) from the off-host backups that remain the customer's responsibility.
Getting Started
First-time customer paths. Covers what to do in the first hour after the welcome email arrives — first SSH login, locking down the server, tour of the customer portal, and setting realistic expectations about what LYLIX manages vs what the customer manages.
Linux VPS
Distro-specific tips, OS reload workflow, rescue-mode recovery, common service setup, kernel updates, package management gotchas, and how to use the per-VPS tooling in the customer portal (browser console, live stats, resource graphs).
Mail Server
Running a production mail server on a LYLIX VPS — Postfix/Dovecot from scratch, Mailcow as a turnkey alternative, DKIM rotation, reading DMARC reports, getting delisted from the major RBLs, and warming up the reputation of a brand-new VPS IP for outbound mail.
Networking & DNS
IPv4 / IPv6 configuration, reverse DNS (PTR) management from the portal, custom hostnames, SPF / DKIM / DMARC for outbound mail, basic firewall (UFW / firewalld / nftables) recipes, and how DNS flows from a customer's domain into a VPS.
PBX / VoIP
FreePBX® and FusionPBX® setup and operations: extensions, SIP trunk provisioning with major carriers (Telnyx, Flowroute, VoIP.ms), inbound/outbound routes, phone provisioning, NAT/firewall, codec selection, and common troubleshooting (one-way audio, registration failures, no inbound DID).
Self-Hosting
Production-grade playbooks for the apps people most often self-host on a LYLIX VPS — Nextcloud, Mastodon, Matrix Synapse, Forgejo, Plausible, Headscale. Each guide covers sizing, install, the gotchas, and the operational habits that keep the app healthy long-term.
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